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Privacy Policy

Privacy and Cookie Policy

 

1. Introduction

 

Oracle Executive Services Limited ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and protect your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

2. What Data We Collect

 

We may collect and process the following information: 

  • Personal details (e.g., name, email, phone number) when you contact us, sign up, or make a purchase. 

  • Usage data, such as your IP address, browser type, and interactions with our website. 

  • Cookie data for website functionality and analytics.

 

3. How We Use Your Data

 

We use your information to: 

  • Provide and improve our services. 

  • Respond to your queries and support requests. 

  • Process transactions and comply with legal obligations. 

  • Analyze website traffic and enhance user experience.

 

4. Legal Basis for Processing

 

We process your data based on: 

  • Your consent (e.g., for marketing or cookies). 

  • Our legitimate interests (e.g., improving services). 

  • Compliance with legal or contractual obligations.

 

5. Data Sharing

 

We do not sell your personal data. However, we may share it with trusted third parties (e.g., payment processors, analytics providers) where necessary to provide our services. 

 

6. Cookies

 

Our website uses cookies to improve your experience. 

  • Essential Cookies: Necessary for website functionality. 

  • Analytics Cookies: Help us understand how visitors use the site. 

 

Cookies are text files that store small amounts of information on your personal computer, mobile device, or other connected device when you visit a website. These cookies are subsequently sent back to the originating website or another website that recognises the cookie during subsequent visits.

 

Cookies serve several purposes, including enabling websites to identify a user’s device.

 

Persistent Cookies: These cookies persist on a user’s device for the duration specified within the cookie. They are activated each time the user visits the website that created the specific cookie.

Session Cookies: Session cookies facilitate the linking of a user’s actions during a browser session. A browser session commences when a user opens the browser window and concludes when they close it. Session cookies are created temporarily and are deleted upon closing the browser.

 

Cookies perform various functions, such as facilitating efficient page navigation, preserving user preferences, and generally enhancing the user experience.

For further information on cookies, please refer to www.allaboutcookies.org.

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Google Analytics

 

This website utilises Google Analytics to facilitate analysis of user interactions with the site. The tool employs “cookies,” which are text files stored on your computer, to gather standard Internet log information and visitor behaviour data in an anonymous manner. The data generated by the cookie regarding your website usage (including your IP address) is transmitted to Google. This information is subsequently utilised to evaluate visitors’ website usage and compile statistical reports on website activity for C&D Cleaning Group.

 

We explicitly state that we will never (and will not permit any third party to) utilise the statistical analytics tool to track or collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Furthermore, neither we nor Google will establish or attempt to establish a link between an IP address and the identity of a computer user. We will refrain from associating any data gathered from this site with any PII from any source, unless you explicitly provide that information via a fill-in form on our website.

 

Cookies Set by Google Analytics: __utma, __utmb, __utmc, __utmz

 

For further information regarding Google Analytics, please refer to their terms of service at: http://www.google.com/intl/en_uk/analytics/tos.html

 

Other Analytics Cookies: mf_user, mf_session, mf_lastpageview, _qca

 

Managing Cookies Using Web Browser Settings

 

The Help menu located in the menu bar of most browsers provides instructions on how to prevent your browser from accepting new cookies, how to receive notifications upon receiving a new cookie, and how to disable cookies altogether. Additionally, you can disable or delete similar data utilised by browser add-ons, such as Flash cookies, by modifying the add-on’s settings or visiting the website of its manufacturer.

 

 

7. Your Rights

 

You have the right to: 

 

Access, update, or delete your personal data. 

Withdraw consent for data processing (e.g., cookies or marketing). 

Complain to the ICO (Information Commissioner’s Office) if you believe your rights have been violated.

 

8. Data Retention

 

We only retain your data for as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations.

 

9. Security

 

We use appropriate measures to protect your data from unauthorized access, alteration, or disclosure.

 

10. Contact Us

For any questions about this policy or your data, contact us at: 

support@asktheoracle.co.uk

One Embankment, Neville Street, Leeds, LS1 4DW

 

11. Updates to This Policy

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We may update this policy from time to time. Please check back periodically for changes.

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